Refund Policy

This page outlines cancellation and refund handling for UK customers.

Cooling-Off Information

Where distance-selling rights apply, you may have a 14-day cancellation period starting from delivery.

Returned items should be in original condition and packaging unless faulty or not as described.

If goods arrive faulty or not as described, contact support for resolution under applicable consumer rights.

Email admin@backcartilage.world with your request, order details, and preferred resolution.

Approved refunds are processed without undue delay and usually within 14 days after eligibility is confirmed.

Statutory rights under UK consumer law are not limited by this policy.

For straightforward handling, include your full name, order reference, and request reason in your first email.